CAN I EXCHANGE AN ITEM?
We have an exchange window of 4 days from delivery for online orders. To initiate, email support@hypgoat.com within 4 days. […]
FAQs
HOW CAN I CANCEL MY ORDER?
We can cancel an order if it hasn’t been dispatched—email our support team and we’ll try to process it right
MY ORDER HAS AN INCORRECT/MISSING ITEM. WHAT DO I DO?
Inform customer service within 24 hours of receiving your parcel. Keep all packaging—we may need it to raise an investigation.
MY ORDER HAS ARRIVED IN A DAMAGED/FAULTY CONDITION, WHAT DO I DO?
We strive for the highest quality. If you receive a damaged/defective product, notify us within 24 hours of delivery. Items
I HAVE ORDERED THE WRONG SIZE, CAN I CHANGE THIS?
If your order hasn’t been dispatched and the size is available, we may be able to amend it. Once dispatched,
HOW DO I DETERMINE THE CORRECT SIZE FOR ME?
On each product page, use the Size Chart for detailed measurements. Since Hypgoat offers oversized t-shirts, we suggest going one